Marley and I had a great experience. I felt heard and comforted. The staff were quick to care for Marley and make sure he was also comforted. And now, barely 8 hours since he was discharged, he is acting like himself again.
While I was in the waiting room, an emergency came in that required a family's beloved dog to be put down. The experience was traumatic for all involved and all who witnessed. REACH staff handled the situation with swift grace and treated the family with dignity and respect. I don't know what all happened behind the procedure doors, but what I witnessed before and after was beautiful. REACH staff exhibited genuine concern and compassion not only for the pet, but for the grieving owners. Truly a caring and devoted staff.